FG
Frances G

1 reviews | Active since May 2015

09 Oct 2025, 02:13

Vodacom Travel Data ****

This is now 3 months where Vodacom charge me travel data on my invoice that I never bought, never asked for. Every single time I have to go through this process and empty promises that they will refund the ******* debts from my account, but no refund just more cost. We'll, I am keeping all the evidence. I have an eSim, so no data, no SIM, no voice calls, but they charge me. Can't explain what Voice call I made either.

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Replies (1)
Vodacom
Vodacom's reply09 Oct 2025, 08:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team