Vodacom trashes my bank account and credit status *******ly

It seems Vodacom can do what they like to their customers.......

Vodacom failed to deduct monthly instalments from a debit order that was in place, this then reflected an outstanding amount. I eventually called in and told them to wake up and start deducting the instalments.

Soon after I started receiving Final Demand letters. My account was up to date at the time.

Vodacom legal services told me to ignore the letter as my account was up to date,

Shortly thereafter on 2 August 2021 an amount of R35356.80 was *******ly deducted via the debit order. This caused my bank account to be emptied and prevented me from paying other accounts. This amount was later reversed but Vodacom then charged me R100.88 charges as well.

I received another email from same person in the legal services of Vodacom informing me that I have been listed with ITC and had to make a payment in order to have my name removed. I did this and my account is now one payment in advance.

I emailed the CEO Aziz Shameel Joosub but he did not respond. He is fully aware of the complete ***** up his accounts dept. have caused in my life but is uninterested.

A manager eventually contacted me and promised via email to sort out and investigate the ******* entries on my account but has since not communicated again.