GL
Gertruida L

1 reviews | Active since Apr 2018

07 Jan 2020, 12:10

Vodacom trash accounting

A letter of FINAL DEMAND sent with an amount outstanding to me on the 2019-11-01. on 2019-11-04 I paid the amount stated on this "demand". Now i am "listed" with their "attorneys" for another amount they say is the "contract amount". When you send out a letter you should do that with the FULL AMOUNT outstanidn on the account, as Vodacom combines ALL the accounts and fees into ONE ACCOUNT NUMBER. Now, all of a sudden this changed???? So they can go on that a person is now owing this and then that and then again some. Disgusting.

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2020, 14:27
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team