Vodacom Transfer of Ownership

So I did receive a call as set out below with an assurance that Vodacom Blue Route would be contacted with regard to my complaint and that I would receive a call the next day with an update. Well, I am still waiting. 14 Mar 2023, 12:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team