MA
Mariska A
1 reviews | Active since May 2020
13 Jul 2022, 09:40
Vodacom transfer data
Tried to transfer 2GB data via *135# error message: AN ERROR HAS OCCURED, PLEASE TRY AGAIN LATER
Have tried several times since 11 July yet get the same message every time.
What is the purpose of the facility to transfer data if the vodacom system does not allow for the transfer by giving an error message??????????
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Jul 2022, 12:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2022, 12:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jul 2022, 14:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to the below T&C's:
https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2022, 14:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to the below T&C's:
https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
Regards Consumer Website Team
Best regards,
MA
Mariska A's updateReviewer Update
14 Jul 2022, 08:463.99GB night time data and 2.4GB data was due to expire on 13 July 2022 as per the sms I received when I purchased the data.
ALL my data and airtime disappeared yesterday during the day.
VODACOM HOW IS THIS POSSIBLE?????
Do NOT send me an automated response as above as data cannot and should not just disappear before it expires.
It is shocking how a service provider like Vodacom can remove the data before it expires.
I am appalled that Vodacom does not adhere to the regulation below:
The new mobile data regulations in a nutshell:Data Rol*****: Data will no longer expire. Service providers have to allow data to roll over and be used up before any further data is allocated or charged for. Data Transfers: Mobile users will be allowed to transfer data to other users on the same network.
ALL my data and airtime disappeared yesterday during the day.
VODACOM HOW IS THIS POSSIBLE?????
Do NOT send me an automated response as above as data cannot and should not just disappear before it expires.
It is shocking how a service provider like Vodacom can remove the data before it expires.
I am appalled that Vodacom does not adhere to the regulation below:
The new mobile data regulations in a nutshell:Data Rol*****: Data will no longer expire. Service providers have to allow data to roll over and be used up before any further data is allocated or charged for. Data Transfers: Mobile users will be allowed to transfer data to other users on the same network.
MA
Mariska A's update14 Jul 2022, 08:46
Reviewer Update
3.99GB night time data and 2.4GB data was due to expire on 13 July 2022 as per the sms I received when I purchased the data.
ALL my data and airtime disappeared yesterday during the day.
VODACOM HOW IS THIS POSSIBLE?????
Do NOT send me an automated response as above as data cannot and should not just disappear before it expires.
It is shocking how a service provider like Vodacom can remove the data before it expires.
I am appalled that Vodacom does not adhere to the regulation below:
The new mobile data regulations in a nutshell:Data Rol*****: Data will no longer expire. Service providers have to allow data to roll over and be used up before any further data is allocated or charged for. Data Transfers: Mobile users will be allowed to transfer data to other users on the same network.
ALL my data and airtime disappeared yesterday during the day.
VODACOM HOW IS THIS POSSIBLE?????
Do NOT send me an automated response as above as data cannot and should not just disappear before it expires.
It is shocking how a service provider like Vodacom can remove the data before it expires.
I am appalled that Vodacom does not adhere to the regulation below:
The new mobile data regulations in a nutshell:Data Rol*****: Data will no longer expire. Service providers have to allow data to roll over and be used up before any further data is allocated or charged for. Data Transfers: Mobile users will be allowed to transfer data to other users on the same network.