Vodacom transfer and statement ... or lack thereof

I have recently taken over my contract from my Fathers account effective 1 Aug 2020, I Have requested a statement as my account was charged at R 1287.63. I was informed that there will be transfer fees charged at R 125.00, the day that the transfer was requested. my account amounts to R 998.00 per month. I was over charged (obviously)/ incorrectly informed, as of 1 August 2020 I have been requesting a statement from the shop assistant that actioned the transfer. To date 24 Aug 2020, I have not yet received a statement. He informed me that he has sent me one but struggled to get it to me via email?????? Can someone please send me a statement. I will be taking this matter to the Consumer goods and Services Ombudsman to have this sorted out !!! And I will be closing my account at the completion of my contracts duration end November 2020