Vodacom Transfer

On 16 September 2018 I submitted the documentation to Vodacom Cresta for the transfer of my cell phone contract from my name to a Company Name. When I enquired a few days later how long it will take I was told they first have to transfer it from an “new system” to the “old system” and then can they transfer it to the company name. Since then I have been enquiring on a regular basis of the proses and the answers I get is; that there is a backlog, Vodacom only do 300 transfers at a time (who knows why?), will be done by Monday, will be done by Friday etc etc. At the same time logged a similar request at MTN on another contract. The process was competed within a week, thank you MTN. I think it is pathetic customer service from Vodacom. When I ask who I can contact to get this resolved, the answer is no-one, the only platform for complaints is hellopeter. More so, I think it is pathetic of Vodacom management to hide behind the front-end staff to deal with unhappy customers when it is management who put systems in place that does not work. With technology as it stand today it should not take this long to transfer a contract. MTN actually did prove this point.