Vodacom train your staff to take Ownership, please guys.

Discussing a resolution,my request for an apology by Peter,whom misadvised me,was declined.The manager,apologising half sarcastically, has the nerve to tell me that I am owed zip,rather read your T&C ' s.Did not go to your store for an upgrade,pls do understand! Was for repairs.Cost was a bit much,ur 3staffmembers,advised me to rather UPGRADE,makes better financial sense.Save $,y nt?Didnt dream up dates!Peter,said upgrade date is actually 13th,come &do it on the 1st. EXPECTATION SET, EXPECTATION NOT MET,U WILL WAIVER CONECTION & SIM FEE, Y NT PAY MY EARLY TERM FEE, TO UPGRADE,& THAN YOU HAVE THE NERVE TO TELL ME NO ONE CAN ALTER OR END PREMATURELY? GUESS YOU SHOULD READ!