Vodacom Trade Route Worst Customer Service

Vodacom Trade Route Mall has provided the worst customer service I have ever received. I was upgrading to a new phone and immediately returned it when I saw the quality of the battery life. I was told the phone will be sent for testing. After testing (which took forever) the agent messaged me to say my apps was draining the battery and that I should pay her because she is liable for the phone and she does not earn enough to pay for this. As a customer I have the right to return the item I purchased by law. I had the phone for 2 days and returned it immediately after. This is completely unprofessional as we had to constantly call the store. I requested a new phone and it has been 2 months and I have not received a phone. I have many contracts with vodacom and I am utterly disappointed in the treatment of a customer that pays all vodacom bills on time. The agent in the store can not answer questions relating to phones, can not assist with how to get your free tablet. We escalated this to the manager and she never called us 1 day to ask if we were comfortable and the status of my phone. I can not believe I have to write a review because people can not complete their jobs with efficiency, effectiveness and good communication. You have failed vodacom trade route!