Vodacom Trade route mall

Hello Peter Team. I took a contract with Vodacom in August 2023. I have been struggling with the connection since day 1. I was told that my area has the coverage and I am struggling with connection every day as I am working from home. I went there like 5 times now. They keep on saying they will escalate the matter and call to update me and they don't do that. Are you telling me I have to go back for the 6th time. This is really frustrating. Its the Vodacom from Trade route mall.