Vodacom tppc

I was shocked to learn that I couldn't do a sim swap as I had a contract with tppc which I am not aware of and I have never recieved any airtime or agreed to it. Vodacom, edgars and tppc are *****ing me and no one is taking responsibility they keep sending me back and fourth it has been 5 days trying to do a sim swap. I will stop at nothing until this is resolved.