VODACOM TOWER RENOSTERKOP/UITKYK ROAD NELSPRUIT

Item: Vodacom
Rating: 1
Author: Marli P

Please can you assist. My parents lives in Renosterkop on the Uitkyk Road in Nelspruit. They have been to the Vodacom store in Nelspruit trying to report the tower, as they been struggling have signal the last 3 months. As they live on a small holding, there is farm attacks in the area. Due to the poor signal they will not be able to call the SAPS in an attack. They went to day again after the 3rd visit to your store to report the matter. Please assist urgent. I went to the Vodacom website, but have no idea where to report the tower.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Nov 2019, 07:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Nov 2019, 07:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

25 Nov 2019, 12:30

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply25 Nov 2019, 12:30

Official

Dear Customer,

Our records indicate that your query has now been resolved.

Regards

Consumer Website Team