CS
Caspar S
1 reviews | Active since Apr 2012
24 Mar 2025, 10:50
Vodacom tower offline
The Vodacom tower just died in the White River. This is a huge problem for my home office which uses a *fixed* LTE contract from Vodacom.
It is the tower that you find when you exit the town from Buco's road at the corner of the Plascon road. Unfortunately Vodacom had removed all methods of reporting issues like these from their website, app, call centre, email etc. Therefore, I have no other option than to report this issue on Hellopeter.
Helpful (0)
Replies (4)0
Replies (4)CS
Caspar S's updateReviewer Update
24 Mar 2025, 12:01In the meantime the tower came online again. But please make it easier for us to report issues like this. I would hate to give a negative review on Hellopeter each time I want Vodacom's attention for something.
CS
Caspar S's update24 Mar 2025, 12:01
Reviewer Update
In the meantime the tower came online again. But please make it easier for us to report issues like this. I would hate to give a negative review on Hellopeter each time I want Vodacom's attention for something.
Vodacom's replyOfficial
24 Mar 2025, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2025, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Mar 2025, 10:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our Network Division has made contact on *** (they spoke to your PA) and she advised that the tower is back up and network restored. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2025, 10:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our Network Division has made contact on *** (they spoke to your PA) and she advised that the tower is back up and network restored. Regards Vodacom Consumer Website Team
Best regards,
CS
Caspar S's updateReviewer Update
28 Mar 2025, 10:38Yes, that is correct. I already reported that the tower came back online again in my second message in this thread (see above).
How am I supposed to report incidents like these in the future if the tower goes offline again?
* Tobi is useless
* The app has not other way to report this.
* The website hides all possible ways to make contact.
* The call centre either takes a long time to answer or transfer the call from one department to the other until I give up.
Should I continue to use Hellopeter as a medium to communicate with Vodacom?
How am I supposed to report incidents like these in the future if the tower goes offline again?
* Tobi is useless
* The app has not other way to report this.
* The website hides all possible ways to make contact.
* The call centre either takes a long time to answer or transfer the call from one department to the other until I give up.
Should I continue to use Hellopeter as a medium to communicate with Vodacom?
CS
Caspar S's update28 Mar 2025, 10:38
Reviewer Update
Yes, that is correct. I already reported that the tower came back online again in my second message in this thread (see above).
How am I supposed to report incidents like these in the future if the tower goes offline again?
* Tobi is useless
* The app has not other way to report this.
* The website hides all possible ways to make contact.
* The call centre either takes a long time to answer or transfer the call from one department to the other until I give up.
Should I continue to use Hellopeter as a medium to communicate with Vodacom?
How am I supposed to report incidents like these in the future if the tower goes offline again?
* Tobi is useless
* The app has not other way to report this.
* The website hides all possible ways to make contact.
* The call centre either takes a long time to answer or transfer the call from one department to the other until I give up.
Should I continue to use Hellopeter as a medium to communicate with Vodacom?