BO
Bianca O

1 reviews | Active since May 2018

28 May 2024, 09:46

Vodacom tower generator!

We live next to a Vodacom tower in Secunda. There is a power failure on the tower which causes the generator to run 24/7. Now the said generator has been running non stop for more that 2 weeks. As someone who is due in less than 2 weeks and have a toddler who can not sleep because of the noise, one will think that they would of sorted the problem out by now. I have phoned numerous times, I've logged a complaint but nothing is being done to get the right people on the job to fix the issue on hand. They spend money to refuel the generator that I don't even want to know the cost of rather than getting the problem fixed.

The sleep deprivation is affecting my and my husbands work and life. I would think that Vodacom would care a lot more about their customers well being but they do not, all they are good at are making excuses for why it is still running.

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Replies (2)
Vodacom
Vodacom's reply28 May 2024, 10:15
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 May 2024, 10:18
Official
Dear Customer,
  
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
  
 Kindly note we have escalated your query to our Network Team. Based on the feedback provided the team has confirmed that the matter is in hand with Natasha who's still busy assisting.

Apologies for any inconvenience this may have caused. 
  
 Regards, 
  
 Consumer Website Team

Best regards,