CH
Carmen H
1 reviews | Active since Aug 2021
25 Aug 2021, 12:22
Vodacom Tower *****!!
When Vodacom offers to pay a lease on your property for a cell phone tower- don't believe them. The estate of my late father is trying to collect monies owed to the estate for rental of the tower. Do you think Vodacom could even care- no reponses via email or cell phone despite having a written contract in hand- totally despicable.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Aug 2021, 14:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2021, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Aug 2021, 14:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Based on the feedback provided, our team made contact with you and escalated your issue for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Based on the feedback provided, our team made contact with you and escalated your issue for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Aug 2021, 14:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Based on the feedback provided, our team made contact with you and escalated your issue for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Based on the feedback provided, our team made contact with you and escalated your issue for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
CH
Carmen H's updateReviewer Update
22 Nov 2021, 10:57Good Day Vodacom
The above issue has not been resolved. I missed a few phone calls, from Vodacom and when i tried to return the calls the line was not a valid line. Please can someone contact me so that we can resolve this issue.
The above issue has not been resolved. I missed a few phone calls, from Vodacom and when i tried to return the calls the line was not a valid line. Please can someone contact me so that we can resolve this issue.
CH
Carmen H's update22 Nov 2021, 10:57
Reviewer Update
Good Day Vodacom
The above issue has not been resolved. I missed a few phone calls, from Vodacom and when i tried to return the calls the line was not a valid line. Please can someone contact me so that we can resolve this issue.
The above issue has not been resolved. I missed a few phone calls, from Vodacom and when i tried to return the calls the line was not a valid line. Please can someone contact me so that we can resolve this issue.
CH
Carmen H's updateReviewer Update
07 Feb 2022, 15:44Please can someone from Vodacom contact me urgently- the above matter still has not been resolved.
CH
Carmen H's update07 Feb 2022, 15:44
Reviewer Update
Please can someone from Vodacom contact me urgently- the above matter still has not been resolved.