Vodacom Tower Failure
Good morning,
This is now becoming dangerous and ridiculous!!! Every time we have a power failure (maintenance or due to loadshedding), our Vodacom tower in Shelley Point (St Helena Bay) is off the grid - meaning NO phone calls, NO data, etc.
This is now ongoing for a couple of months and still you do not have anyone that came to have a look at either the "charging of the back-up batteries problem" or anything. This is now becoming a security and a life threatening situation!!!!!!!!!!
I now urgently request YOU as Vodacom to come out and fix this issue!!!
We have enough qualified people to fix this if you cannot or will not do anything.
Oh yes - and you cannot call me when we do not have electricity as your tower is OFF!!!!!!!!!!!!
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of load shedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail.
We have put proactive measures in place to help mitigate the effects of widespread load shedding. We have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologise for any inconvenience - normal service will resume once load shedding runs its course.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of load shedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail.
We have put proactive measures in place to help mitigate the effects of widespread load shedding. We have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologise for any inconvenience - normal service will resume once load shedding runs its course.
Regards,
Vodacom Consumer Website Team
Best regards,