1 reviews | Active since Jul 2012
Vodacom tower down AGAIN
Since December the Caledon Court tower has intermittently gone off. My cell then has no service, as well as my LTE modem. This is not the first time. I’ve reported this several times yet 3 months later our area is still experiencing this issue. Why is this issue not being fixed?
5/12/2020 16/12/2020 19/12/2020 23/12/2020 26/12/2020 1/1/2021 4/1/2021 10/1/2021 11/2/2021 19/2/2021 3/3/2021
These are the dates the tower has gone off. Sometimes the tower is off for the entire day. How can I do business if I have no service. All Vodacom does is apologize and say they’ll attend to the issue, yet 3 months later this is still occurring. During these times I have to use another service provider at my own expense.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Based on the feedback provided, our team tried calling you, however were unable to get hold of you after numerous attempts.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Based on the feedback provided, our team tried calling you, however were unable to get hold of you after numerous attempts.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,