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Lorette O

1 reviews | Active since Feb 2019

09 Feb 2019, 07:09

Vodacom - Totally useless

Dear Vodacom

Your customer service is appalling and you are ******* In 2 days my mobile has gone through nearly 200mb of data, some of which is going off while I'm sleeping and nobody is even on my phone. To phone you is a waste of my time and energy because previously when I have done so (I called you in December with the same problem twice) your response is I'm using it going on the internet - despite me telling you that even going onto the sites I did should not have used that amount of data (nothing different to previous months when miraculously my data has lasted more than 5 seconds.) When asked if I could have a list of the sites that I'm supposedly going on I get told we will need to call you back, I'm still waiting from December.

This is the last time you are strealing my hard earned money for data. As of today I will be looking for another network and will never recommend you to anyone. While I know me leaving does not really concern you because I'm just one person who doesn't spend a huge amount, I hope this review puts people off from even signing up with you. Totally over Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply09 Feb 2019, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Feb 2019, 16:12
Official
Dear Lorette, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  
As per discussion, query has now been Resolved.  Regards Consumer Website Team(SA)    

Best regards,