Vodacom - Total Lack of Service

Some time ago I posted a review on Vodacom and how shocking their service is...so the saga continues. On the Vodacom Shop when going through the upgrade process with OTP settings etc, I keep getting the same deal on the iPhone 12. So to put this in context, this has been popping up on my Just 4 You Deals for more than 2 weeks. However speaking to numerous consultants, supposed "managers" and Vodacom's online team on Facebook Messenger - they put to it plainly refuse to fulfill the upgrade because of a "system glitch". To my knowledge, a system glitch only happens once maybe twice, but every single day for more than 2 weeks that's just **************** and ********* business practice on Vodacom's side. I've sent the same screenshot of the same deal to Vodacoms' "online team", who indicated someone from the "team" will make contact but still no one has made contact. I've taken the matter to ICASA who indicated that I should contact the National Consumer Council, which I have done at present but require a customer complaint service reference from Vodacom, which I requested almost 2 weeks ago as well, but to date not received. So not only is Vodacom pathetic but they have stall tactics to stop clients from reporting them to the commissions that need to keep their shady business practice under control.