Vodacom total dissapointment
<p>Last week i wrote a review/complaint for vodacom. Vodacom however did contact me and told me that my account will be credited and they will move me to a top up package. Vodacom still went along and debited my account with R487.. I am so upset and totally dissapointed. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
So after all the back and forth phone calls etc i still get debited with R722 this morning
I phoned Vodacom during the month of November and they assured me that my account will only be debited with the amount of R174.56 BUT this morning my account get debited with R722.. I am fuming mad as now when a credit is put through i have to wait for over 7 days to receive my OWN money back which should not have been taken in the first place. Vodacome needs to contact me asap and have this sorted out!!!!!!!!!!!!
So after all the back and forth phone calls etc i still get debited with R722 this morning
I phoned Vodacom during the month of November and they assured me that my account will only be debited with the amount of R174.56 BUT this morning my account get debited with R722.. I am fuming mad as now when a credit is put through i have to wait for over 7 days to receive my OWN money back which should not have been taken in the first place. Vodacome needs to contact me asap and have this sorted out!!!!!!!!!!!!