QA
Quintin A
1 reviews | Active since Jan 2014
25 Jan 2021, 09:45
Vodacom total disgrace
I have posted here before about my fibre relocation that was not carried out, yet the debit comes off every month, going on to 4 months now. Long story short. A consultant called me again on Friday to hear when I'm paying the R7000 for the cancellation. Again I had to explain the story, again they said I can't speak to a manager, and on top of that, I can't get the name and surname of the consultant. My only option now is to go to the ombudsman.
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Replies (2)
Vodacom's replyOfficial
25 Jan 2021, 10:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2021, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2021, 18:56Dear Quinton Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2021, 18:56
Official
Dear Quinton Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,