VODACOM - TOTAL APATHY TOWARDS THEIR CUSTOMERS

I have been querying since November why my bundles are not being carried over for the 2nd month and why I am losing all my data, voice and sms's at the end of each month .... all I get is a bundle for 1 month and that's it. I was led to believe that all Vodacom contracts had a carry over of a month?

I have been issued with 6 service ticket numbers to try and get this sorted out and have been told on each one that the matter has been resolved and that the service ticket has been closed. This is absolute ******* as absolutely nothing has been resolved and I am still where I was in November 2018.

Every time I phone to log the problem yet again, the automated voice message is that the Department is not able to take calls and that I should phone again which I am sick of doing now.

This stinks Vodacom ...... surely one of your Representative's could give me a call and advise me what the problem is. I have been with you for many years, as well as my husband, and I don't deserve to be left in the dark.

Please remember that by being a customer, I am helping to keep Vodacom in business, and my 4 subscriptions every month help to pay your staff salaries.