JA
Jonathan A
1 reviews | Active since Nov 2017
26 Nov 2018, 14:09
VODACOM - TOTAL ACCUMULATED AIRTIME DUE TO EXPIRE ON 1 JANUARY 2019?
Vodacom reference 1-3425- ********** | 26 November 2018
The 'airtime balance details' on my MyVodacom profile appears to show that my entire accumulated airtime to date will expire on 1 January 2019.
What is not shown (as should be the case) is the individual monthly airtime amounts and when, by month, those individual airtime amounts would expire.
Vodacom, rectify this immediately please.
Vodacom customers [on a uChoose Flexi 150 contract] may wish to check their airtime balances to see if they are similarly affected.
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Replies (2)
Vodacom's replyOfficial
26 Nov 2018, 14:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2018, 14:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JA
Jonathan A's updateReviewer Update
26 Nov 2018, 17:14At the time I signed the uChoose Flexi 150 contract (5 January 2018), according to Vodacom's Let's Talk of January 2018 states, 'Airtime allocated as part of uChoose Flexi Plans will carry over up to a maximum of FIVE months allocation'
But according to
https://www.vodacom.co.za/vodacom/terms/uchoose-terms-and-conditions
'10. Monthly airtime allocated as part of the NEW uChoose Flexi plans will carry over up to a maximum of TWO months allocation ...'
[Emphases mine.]
Vodacom, please clarify this apparent discrepancy.
JA
Jonathan A's update26 Nov 2018, 17:14
Reviewer Update
At the time I signed the uChoose Flexi 150 contract (5 January 2018), according to Vodacom's Let's Talk of January 2018 states, 'Airtime allocated as part of uChoose Flexi Plans will carry over up to a maximum of FIVE months allocation'
But according to
https://www.vodacom.co.za/vodacom/terms/uchoose-terms-and-conditions
'10. Monthly airtime allocated as part of the NEW uChoose Flexi plans will carry over up to a maximum of TWO months allocation ...'
[Emphases mine.]
Vodacom, please clarify this apparent discrepancy.