Vodacom Tortoise loses the race!1

I retired and my wife continued to work. I always had her cellphone account as part of mine and also paid it. We tried to transfer the number and account to her name, by going to the Middelburg Mall branch. The representative was very helpful and we completed everything asked for, signed, sealed and delivered, or at least we thought so.

We had been informed that one payment would still go off of my account and as she gets paid midmonth, the following month was when she would start payments. This came and went with nothing happening. Back to the Mall just to find out that she had a bad credit rating???? Spoke to the manager and he organised that we speak to the lady who deals with it. They phoned her for us and put us onto the phone to speak to her, only for her to tell my wife that she does not deal with customers and does not need to explain anything to us and put the phone down!!!!!

The manager then told us to go online to check our credit rating. We did this and discovered that there are no blemishes on her record and no reason to reject her application. Back to the Vodashop, spoke to the manager again, received an email address to send the credit report to and did so.

The reply we got back was that there were no bank statements on record. We needed to send these and a copy of her ID. This was done, another payment date has passed and still no account transfer has transpired and no communication of any sort.

We are pretty patient people, but this is testing us to the limit!!!!