AB
Andre B
1 reviews | Active since Oct 2018
31 Oct 2018, 15:03
Vodacom Top Up data contract , misleading.
I am seriously angry with Vodacom. it has taken me three years of attempts to rectify a "Top Up" query on my data only account. I purchased a 24 month, R99 per month, data only 2GB contract. it went fine for about 6 months, then they debited my account for R4 800.00. obviously i instructed my bank to reverse the debit order, and I proceeded to get answers fro Vodacom. No joy, and I was handed over to their lawyers for collection. All attempts to get answers from Vodacom have been fruitless. I now have a negative ITC credit record. How can they justify this, when a Top Up is supposed to limit the usage to the contracted amount?
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Replies (2)
Vodacom's replyOfficial
31 Oct 2018, 16:18 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Oct 2018, 16:18
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Oct 2018, 17:45 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team(
Vodacom's reply31 Oct 2018, 17:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team(