YM
Yolande M

1 reviews | Active since Jul 2018

23 Jul 2018, 18:25

Vodacom top up bills increase

I have a Vodacom contract for many years now and currently are on a top up option. This means that you pay the same fixed amount every month. All of a sudden, the amount is different every month with more or less R50! When I called and talked to a consultant, she said if the company dont have enough income, they may increase the amount??? I hear a lot of customers complaining about this and we did not even got a notification about the "increase"!!!

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2018, 19:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team