JV
Jessica-Jade VH

1 reviews | Active since Aug 2017

21 Aug 2017, 23:25

VODACOM - TOP NETWORK? B*LL****!

This has just happened to me! I'm fuming. I had over 1gb at 18.00pm tonight. And haven't done much at all on my phone. The WORST PART I loaded another 1GB at 21.55pm and in 5 minutes it was gone! I did absolutely nothing on my phone that would take 1GB in 5 minutes. It's utter b*ll****!!! And then the cheek! Another 1GB just loaded let's see how long it lasts! Vodacom if you don't correct this, you will lose many more clients . And to just double check that apps weren't taking data. I checked my iPhone and to my surprise - only 8mbs had been used.

Recitify this Vodacom.

UPDATE! No less than 20 mins later now. 1GB has disappeared and I've only been on this site, writing this complaint. If I could give you -10 stars I would!!! I've just purchased 4GB in

Won't even bother calling (no airtime anyway-thanks to vodacom) I'll just get the same old lies,excuses or just someone who does not know what they're doing.

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 06:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Aug 2017, 11:22
Official

Dear Jessica-Jade,

Thank you for your patience.

I've responded to you via SMS with feedback.

Regards,

UW

Best regards,