ED
Ed D

1 reviews | Active since May 2026

06 Jun 2026, 06:59

Vodacom took payment from a non-customer.

I was a Vosacom pay-as-you-go customer. They offered great data bundles for people who only needed a small amount of data. Then, due to greed, they decided to limit those choices. As a result, the only option was the spend R99 every month for data that I didn't need.

I left Vodacom and found a provider that offers much better packages.

Today, Vodacom charged me R99 and I am not even a customer anymore. Before I left, I removed all my bank cards and bank details from their app, and they still charged me. Vodacom has ****** R99 fro me.

Talking to staff at my nearest Vodacom branch is a futile act. The staff are disinterested and always just refer problems to the call centre.

I will never ever go back to Vodacom for anything and I will ensure all my family and friends will be told of this. I am actively going to tell everyone I know that are with Vodacom that there are other much better options for pay-as-you-go customers. Vodacom clearly doesn't care, but will ***** your money.

0
Replies (2)
Vodacom
Vodacom's reply06 Jun 2026, 07:17
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 

ED
Ed D's update07 Jun 2026, 07:35
Reviewer Update
So, not only did Vodacom take money from my account when I am no longer a customer, they now blatantly lie, too. Their reply to my post makes it sound like they will get in touch. No one contacted me.

Be aware, the above reply is just a standard automated cut and paste job. Vodacom has no intention to follow through.

Such an awful company.