EV
Eben V
1 reviews | Active since Oct 2013
01 Jul 2019, 11:59
Vodacom took over R1000 worth of airtime from me
I ported my number from contract to prepaid with over R1000 of airtime remaining on my account. I went to Vodashop Riverside Mall in Nelspruit to ensure that my airtime would be transferred. The who assisted me logged a service request and assured me that it would be done. I left the store.
On the first of the month Vodacom took over R1000 worth of airtime from me.
Please resolve this.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Jul 2019, 08:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EV
Eben V's updateReviewer Update
02 Jul 2019, 10:28I urgently await your call. Vodacom has also debited R535 from my account today?!
EV
Eben V's update02 Jul 2019, 10:28
Reviewer Update
I urgently await your call. Vodacom has also debited R535 from my account today?!
Vodacom's replyOfficial
04 Jul 2019, 09:18Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
As per our discussion, your query has been resolved.
As per our discussion, your query has been resolved.
Regards
Consumer Website Team
Consumer Website Team
Vodacom's reply04 Jul 2019, 09:18
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
As per our discussion, your query has been resolved.
As per our discussion, your query has been resolved.
Regards
Consumer Website Team
Consumer Website Team
EV
Eben V's updateReviewer Update
04 Jul 2019, 09:40A big thanks to the team at Vodacom for resolving this within 3 days.
EV
Eben V's update04 Jul 2019, 09:40
Reviewer Update
A big thanks to the team at Vodacom for resolving this within 3 days.