VODACOM TOOK MY SETTLEMENT PAYMENT … AND CONTINUES TAKING MORE MONEY

<p>I cancelled the contract for phone number ********** 232 on 07 January 2016</p> <p> </p> <p>The penalty of R 236.32 required by Vodacom was paid on 7 January 2016 at 18:50 from my Standard Bank account (Vodacom reference ********** 73) –confirmation from Standard Bank</p> <p> </p> <p>A Vodacom Account statement dated February 2017 shows that Vodacom did not cancel the monthly payment of R114.50, later increased to R119.50</p> <p> </p> <p>1 A cancellation form and receipt of payment of the outstanding amount was sent by e-mail as confirmation to Vodacom on 7 January 2016 ********** ).</p> <p>2 On 2 February 2017 the same email- was resent to the same e-mail address</p> <p>3 On 8 February 2017 the same email- was resent to the same e-mail address</p> <p>4 On 6 February 2017 a fax was sent to Vodacom ((fax server Vodacom 2) containing the same information previously e-mailed</p> <p>5 On 6 February 2017 a registered letter was sent to Vodacom (PO Box 3306, Cramerview, 2060) from the Post office containing the same information previously e-mailed and faxed</p> <p> </p> <p>In my five communications to Vodacom I requested that they URGENTLY:</p> <p>1 calculate the amount overpaid by me</p> <p>2 refund the amount to me and</p> <p>3 Cancel the monthly deduction for the service already cancelled in January 2016.</p> <p> </p> <p>I received neither an acknowledgement of receipt of my communication, nor a response to my urgent requests.</p>