Vodacom took my money when i app**** for fibre services

Vodacom took my money when i app**** for fibre services. Only to advise a few days later that they did not cover my area,i requested a refund and was told it would take 14 business days. I called after the 14 business days because i had not received my refund and was told to wait an additional 30 days . Now im being sent from pillar to post to get my refund and no1 is taking accountability nor answering my complaint or giving back my refund