Vodacom took my money

DISGUSTED!!! I recently upgraded my device which was a nightmare to just get the device but now I’m profusely ANGRY. How DARE your agents approve insurance on my behalf without my consent so they can get commission that is *****!!! I decided to check why my contract is so high got all my statements emailed to me called Vodacom spoke to the insurance department to be told they don’t see authorisation of me taking insurance with you guys. So it’s come to my attention that your sales or upgrades department apparently call in for the clients and take insurance on behalf of the clients so they can earn commission you would, think that Vodacom being such a big company would have secure systems in place to protect their clients, but guess what I have been billed insurance for I NEVER GAVE CONSENT FOR . I want to be COMPENSATED ALL THE MONEY YOU HAVE TAKEN ,BACK IN MY ACCOUNT…ASAP because I have never given you problems when you take your money NOW I WANT MY MONEY BACK !!!! VODACOM must call me with an ETA of when I will get my money back because as far as I am concerned I don’t owe you. I would like a call from someone senior to call me and advise me of what further action will be taken … I can’t believe how poor your service is how your clients are being taken for a ride this is ******* I can’t wait for my contract to end this is TRASH IM DISAPPOINTED AND DISGUSTED