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Antoinett R

1 reviews | Active since Dec 2019

09 Mar 2021, 16:30

Vodacom took my money!

This morning I dialed *111# and called to by 325MB as always. There was No options as always, just a note to buy 2G for R189. I immediately went out of the site but lo and behold, the money was taken from my airtime amount. I NEVER agree on anything, the was NO options whatsoever. I immediately rep**** on the sms Vodacom send me to pay back my money, and I've send another 2 sms"ses to get me money back with NO reply from Vosacom. I've tried calling the customer care centre, but the don't even answer. I had to buy more airtime now because the took all my airtime money. Pay back my money please, I have NEVER bouht so much data and did NOT agree to their option, as said, I immediately left the site as this was not right, where was the normal options??? Pay back the money that you took from my airtime this morning!!!!!!!!!!!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply09 Mar 2021, 19:09
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AR
Antoinett R's update14 Mar 2021, 09:44
Reviewer Update
Hi Vodacom, apologies for the late reply, 1st we were without wifi and then without power. My response - A very kind gentleman from Vodacom phoned me regarding this problem and, within 10 minutes my the problem was solved. I don't know his name but - sir, you know who you are - THANKS for your proffesional way of handling the problem and the speedy results.