GS
Gideon S
1 reviews | Active since May 2014
18 Oct 2022, 16:30
Vodacom took my money and blames my bank for the error and refuses to supply my data or refund me.
Bought 10gb data through the Vodacom app and the app kept on giving errors. Eventually the 10gb was loaded but I was charged for 30gb. 3 times for the 10gb. On my bank statement it shows R159 3 times. So I called I to get the unsuccessful data purchase's refunded. According to the last agent They can't refund unsuccessful data purchase's. If I did not get the data I must speak to my bank. The bank must refund me not Vodacom. Vodacom took my money and did not supply my data!!! But my bank must refund me???
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Replies (3)
Vodacom's replyOfficial
19 Oct 2022, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Oct 2022, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GS
Gideon S's updateReviewer Update
19 Oct 2022, 19:34I will wait for your response then. If you need my bank statement let me know. I suspect the problem was with masterspass. The 3de try I selected my bank card and that seemed to work fine.
Somewhere between masterpass taking the money from my account and your system not registering it and allocating the data is where the problem came in.
Also to be clear, I do not want the 20 GB data loaded to my account please. It was not my intension to buy 30gb. Only 10gb. Your app never indicated any money was taken on the first 2 attempts. I just want my money back thank you.
Regards
G
Somewhere between masterpass taking the money from my account and your system not registering it and allocating the data is where the problem came in.
Also to be clear, I do not want the 20 GB data loaded to my account please. It was not my intension to buy 30gb. Only 10gb. Your app never indicated any money was taken on the first 2 attempts. I just want my money back thank you.
Regards
G
GS
Gideon S's update19 Oct 2022, 19:34
Reviewer Update
I will wait for your response then. If you need my bank statement let me know. I suspect the problem was with masterspass. The 3de try I selected my bank card and that seemed to work fine.
Somewhere between masterpass taking the money from my account and your system not registering it and allocating the data is where the problem came in.
Also to be clear, I do not want the 20 GB data loaded to my account please. It was not my intension to buy 30gb. Only 10gb. Your app never indicated any money was taken on the first 2 attempts. I just want my money back thank you.
Regards
G
Somewhere between masterpass taking the money from my account and your system not registering it and allocating the data is where the problem came in.
Also to be clear, I do not want the 20 GB data loaded to my account please. It was not my intension to buy 30gb. Only 10gb. Your app never indicated any money was taken on the first 2 attempts. I just want my money back thank you.
Regards
G
GS
Gideon S's updateReviewer Update
22 Oct 2022, 12:04Why is this taking so long?
GS
Gideon S's update22 Oct 2022, 12:04
Reviewer Update
Why is this taking so long?