lT
lauren T

1 reviews | Active since Oct 2015

06 Sept 2016, 07:13

Vodacom took my money

<p>I have two contract cellphones with Vodacom.</p> <p> </p> <p>The end of the month Vodacom took their money but failed to give one of my phones the airtime.</p> <p>Upon reporting it at Canal Walk the lady said they will investigate it for a bout 3 to 4 days.</p> <p>It's now been 5 days since my airtime was due and what a inconvenience!</p> <p>So unfair that I had to pay and I just have to wait till they decide to give my airtime.</p> <p>So dishonest and *********!</p> <p>Taking people's money and not receiving anything.</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply06 Sept 2016, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Sept 2016, 09:47
Official

Dear Mrs Tole,

Feedback has been provided.

Regards,

Cassandra