LP
Lerato P
1 reviews | Active since Mar 2017
21 Apr 2020, 07:13
Vodacom took money from my account but I still don't have the data. So dissapointed!!!
I bought 10GB of data for R159 last night. The money left my account but I still don't have the data. I tried numerous times to contact Vodacom and I am always reffered to an online chat.
My daughter needs to connect online to do her lessons and I need to logon remotely with clients to work. Please help!!!
That was my last money in the account
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Apr 2020, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Apr 2020, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LP
Lerato P's updateReviewer Update
21 Apr 2020, 10:47Good day,
Thanks for your response. Please note it'salmost 11am, I still have not received a call from your consultant. I am still unable to work because my data has not reflected in my account. What AM I supposed to do?
Thanks for your response. Please note it'salmost 11am, I still have not received a call from your consultant. I am still unable to work because my data has not reflected in my account. What AM I supposed to do?
LP
Lerato P's update21 Apr 2020, 10:47
Reviewer Update
Good day,
Thanks for your response. Please note it'salmost 11am, I still have not received a call from your consultant. I am still unable to work because my data has not reflected in my account. What AM I supposed to do?
Thanks for your response. Please note it'salmost 11am, I still have not received a call from your consultant. I am still unable to work because my data has not reflected in my account. What AM I supposed to do?
LP
Lerato P's updateReviewer Update
21 Apr 2020, 17:19Thank you so much for attending to my query. I can confirm it has been resolved. Thank you Dean and the rest of the Vodacom team
LP
Lerato P's update21 Apr 2020, 17:19
Reviewer Update
Thank you so much for attending to my query. I can confirm it has been resolved. Thank you Dean and the rest of the Vodacom team