Vodacom took money and did not provide goods

Item: Vodacom
Rating: 1
Author: Riaan T

Trying to buy data off their app is always a nightmare. This morning I bought the 3gb for 1 day bundle. They took my money, but did not give data. Tobi is useless and of no help. Customer care feature on the app is broken. The call centre agent said it takes time, and I must wait a while. I BOUGHT A BUNDLE FOR TODAY! Why should I be made to wait now over 2 hours and still not get what you took money out of my account for?

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Replies (1)

Vodacom's replyOfficial

15 Sept 2022, 10:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Sept 2022, 10:21

Official