Vodacom took all my data and minutes

<p>I am totally appalled by Vodacom. Approximately 2 weeks ago I received a sales call that I recommended that change over to the uChoose Smart M package as it would assist in minimising my out of bundle data costs. I agreed and was advised that the minutes and data that were provided by my current package would be zeroised on 1 October but any out of package data I had bought would not be affected. On 30 September, I was migrated to the new package and all my minutes and data was reset to zero. I went into the Vodacom at the V&A and they, of course, were no help whatsoever. Just telling me that they need to log a call. I could have done that myself so lesson learned. I received a reference and waited to hear from Vodacom. Nothing. At 15h30, I phoned. I was told that there is nothing that can be done and that the SLA was 3 October. I did not agree to a service that took my data and minutes a day before I was advised and took data that I was promised would not be taken and I certainly didn't agree to a 3 day SLA. Needless to say I became rather irate. I was put through to a supervisor who also told me that there is nothing she can do. Can't give me data as I would have to pay for it (amazing how quickly you can take data that I have paid for but giving it back, apparently not!). I asked to be put through to her manager as I do not accept this. After waiting another 10 minutes for this manager to answer, I put the phone down. Please advise in what way this is OK. If this is the way it works, I don't accept it and it wasn't what your sales consultant explained. I would not have gone with this option if that was the case. I want my data and minutes back. I was going to ensure that everything was used up (apart from my out of package data because, as stated above, I was told this would remain). By moving everything a day early, you removed this option. Please listen to the sales call and advise where any of this was mentioned. I want all my data and minutes back!</p>