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Peter M
1 reviews | Active since Mar 2015
22 Feb 2023, 17:34
Vodacom too big to fail
I upgraded to an S23 Ultra but appears that it was diverted as now my contract has been changed after I ordered above and no one at Vodacom is able to resolve the issue. I had 20 calls of frustrating engagement, being moved around sales after sales and upgrade centres to no avail
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
23 Feb 2023, 07:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Feb 2023, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Peter M's updateReviewer Update
23 Feb 2023, 12:38Still waiting and chatting on Twitter which is ridiculous, I have a job and cant keep chatting every 20minutes - can i please have this resolved today, otherwise please reverse the new contract upgrade and will move on..
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Peter M's update23 Feb 2023, 12:38
Reviewer Update
Still waiting and chatting on Twitter which is ridiculous, I have a job and cant keep chatting every 20minutes - can i please have this resolved today, otherwise please reverse the new contract upgrade and will move on..
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Peter M's updateReviewer Update
25 Feb 2023, 08:36A still patient as I need the renewal reversed and note that no one from Vodacom has to make a call and waiting on cancellation team who I had to call and to day of no call and resolution from the agent. I will need the contract reversed so as I can move on.
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Peter M's update25 Feb 2023, 08:36
Reviewer Update
A still patient as I need the renewal reversed and note that no one from Vodacom has to make a call and waiting on cancellation team who I had to call and to day of no call and resolution from the agent. I will need the contract reversed so as I can move on.
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Peter M's updateReviewer Update
08 Mar 2023, 13:55Hi there am still waiting, as call closed, no one called and no access to the team allocated the query. Contract corrected but not complete, need to port my number now as missed the Samsung offers on a tablet.
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Peter M's update08 Mar 2023, 13:55
Reviewer Update
Hi there am still waiting, as call closed, no one called and no access to the team allocated the query. Contract corrected but not complete, need to port my number now as missed the Samsung offers on a tablet.
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Peter M's updateReviewer Update
08 Mar 2023, 14:00And despite promises to be called back, no one fulfils their promise.
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Peter M's update08 Mar 2023, 14:00
Reviewer Update
And despite promises to be called back, no one fulfils their promise.
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Peter M's updateReviewer Update
16 Mar 2023, 13:23I requested for the contract cancellation effective 31st March last week, you have been closing the query without advising the status, followed 3 times. Today I followed up again, and to what seems like revenge, my number is now inactive and am abroad.. SERIOUSLY. can't follow a simple instructions, after inconveniencing me for two months you know have cut me off while am away from home travelling and will not have access to my family. The signed form is very clear of date of contract conversation. GET SERIOUS @Vodacom
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Peter M's update16 Mar 2023, 13:23
Reviewer Update
I requested for the contract cancellation effective 31st March last week, you have been closing the query without advising the status, followed 3 times. Today I followed up again, and to what seems like revenge, my number is now inactive and am abroad.. SERIOUSLY. can't follow a simple instructions, after inconveniencing me for two months you know have cut me off while am away from home travelling and will not have access to my family. The signed form is very clear of date of contract conversation. GET SERIOUS @Vodacom