1 reviews | Active since Nov 2016

08 Nov 2016, 21:59

Vodacom too big for their clients

<p>2 months ago I had my usal 2 yearly handset upgrade. I changed my contract from smart M to a flexi 150, with a ipone 6 handset Plus 10 Gb of data once off. The promotion they were running at that time. It was on the front page of the book. I told Naithan at Wingtip Vodacom that I have unlimited data use at home, and that I do not need a phone with data. Hence the new top up contract. That was going to be a straight R399 per month. I end up with completely the wrong contact a smart S that somehow ran up a invoice of R4300. Of which R3200 is data use. And there is no mension of the brand new Ipone I recieved. I lodged a dispute and paid what I should have been charged. After 2 weeks Nobody has come back to me about the dispute, after the gus from the cell phone shop has phoned the hundreds of times. vodacom blocked my phone on the 3 rd of November without warning or contacting me. Its been out of order since then. I work from home and most of my bussiness is done through my phone. I have to recover the damage Vodacom has endured me. I will be sending Vodacom an invoice for the lost time at my usual hourly rate. </p>

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team