Vodacom too big for their clients

I changed my WIFI service provider from Telkom (because of bad service to) to Vodacom on 20 October 2021. I received router from Vodacom on 3 November and as per the instructions plugged it in and started using it. On 12 November all my services were cut and since then I have been struggling to get connected. Every time I phone Vodacom I receive a ticket number and a promise that someone will phone me back the sameday. I have been phoning Vodacom non stop for the last 5 days and same story. Someone will phone me back. It has been going on for 5 days now. I am running a small business and Vodacom is not worried about my losses. I think they have become to big and have no respect for their clients. We are just paying and paying and when you need assistance they are to arrogant to help. I will not recommend anyone to move over to Vodacom Fibre or VOIP. I have even lost my business telephone number because they dis not transfer it over from Telkom in time as agreed. Stay away from Vodcom Fibre.