PS
Portia S

1 reviews | Active since May 2014

03 Feb 2015, 12:52

Vodacom told me they are unabl to assist me.

One of the consultants called me and they tried to offer me 250MB instead of top dog voucher whereas am getting 1G on a monthly basis. Wat will I do with additional 250MB when I will not be able to finish 1G. Then after explaining to the consultant about the upgrade, he told me that if that is the case then they are unable to assist me. Wat am I suppose to do with the top dog voucher of R10 000 because I will not redeem it for the things that am not going to be able to use.<br> <br> Vodacom please do something. Or exchange it for anything to the value of R10 000.<br>

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 13:25
Official
Hello pmosera001,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team