Vodacom Tokai has no regard for customer complaint

After my previous complaint posted on this website, I at least got some reaction from Vodacom. It's been 5 days since my complaint, and Vodacom Tokai still seems to be unconcerned. They haven't updated me as to the availability of stock for my phone's replacement. Why do I have to call around to ask them questions when they are the ones who should be keeping me posted?! This has become ridiculous! Almost 2 weeks without my phone...replace it already!!