Vodacom TOBIBOT is useless... need to speak to a human please.. urgent Sim swap yet no success after 2 days

Chase been trying to do a Sim swap for 2 days now. I am done with the TOBIBOT. I NEED TO SPEAK TO AN AGENT CAUSE TECHNICAL ERROR TRY AGAIN LATER IS ALL I GET. IVE TRIED CALLING JUST TO END UP WITH THE IDIOT BOT AGAIN.

I PASSED EVERY SECURITY QUESTION JUST TO FAIL AGAIN.

I REQUEST CALL BACKS BUT NOTHING IS HAPPENING.

WHATCMUSTCI DO TO GET VODACOM TO ASSIST WITH A SIM SWAP. Can somebody please help urgently as I'm done with talking to computers who can't really help us.