VODACOM - TOBI ALLOWING SIM-SWOP TO *********

Vodacom,

I wish to inform you that I am very disappointed in your service. I've been a loyal Vodacom user since 1998 and recently you just disappoint me. 2 months ago someone tried to do a sim-swop on my number, I've asked you to ‘flag’ my number incase someone wants to do it again, Last week I received an sms saying a sim-swop was done on my number, I had to phone you and cancel it, because it was not me, I was informed that it was done through Tobi. Yesterday 24.05.2022 it happened to me again, Ive noticed that I did not have any service – which was very strange, I contacted Vodacom, and once again I was informed of a sim-swop that was happening, that I did NOT authorised. Once again Tobi allowed this to happen, Airtime was transferred from my number, and a few calls was done from my number, Will you please just cancel this Tobi bot, It is not working, it’s a FAIL. What is the hackers got access to my bank accounts. Would you have refunded me? Because it would be YOUR MISTAKE.