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mS
mohammed S

1 reviews | Active since Jan 2014

15 Oct 2020, 16:03

Vodacom to VODADOM

It seems Vodacom are highly qualified in messing up basic contract conditions thanks to unqualified and *********** call centre agents. Having been on top up contracts with airtime and data for the past 16 months, I was informed that an upgrade was due. I was given some sweet lies about the upgrade giving me the same airtime & data as my existing contract albeit at a reduced monthly charge. I found out a few days later that the *********** agent (Wandile Hlammbelo) had adjusted the contract and removed the promotional data that was approved for 24 months. The upgrade was thus cancelled 5 days later. It seems a month later, Wandile also managed to include additional contract cover insurance x 2 and contract cover x 2 to the account without my consent. I have also now lost the 2gb monthly data and am now being charged an additional R110.00 a month. 3 Reference numbers and 4 call centre agents later and still no joy except the usual textbook response "I DO UNDERSTAND AND AM REALLY SORRY FOR THE INCONVENIENCE CAUSED TO YOU"

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Replies (4)
Vodacom
Vodacom's reply16 Oct 2020, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
mS
mohammed S's update19 Oct 2020, 12:53
Reviewer Update
Dear Vodacom,

It has been 3 days since acknowledgment and still no response from a consultant or a resolution to my query, and another reference number has been added to the yet unresolved queries that are still there... 3 reference numbers, 9 days later and still no Happiness.
mS
mohammed S's update19 Oct 2020, 17:35
Reviewer Update
Thanks and appreciation to the Vodacom Consumer Website team for assisting with & resolving this query. It is most unfortunate though that we as consumers have to resort to this level of naming and shaming in order to receive some type of service from big companies.
Thanks again, if only all Vodacom departments were efficient
mS
mohammed S's update08 Feb 2021, 21:54
Reviewer Update
It has now been 6 months, numerous agents, reference numbers, different departments, different agents, same old sob apologies and creative promises to resolve the overcharges on the account... Unfortunately Vodacom has nothing more in mind than to exploit customers in order to fill their coffers... No customer service and no assistance to resolve issues...
DEAR VODACOM - Kindly respond to this question:
If the tables had been turned and I did not PAY my account or did not fulfill the requirements as per the VODACOM CONTRACT, kindly advise on the consequences????????????
A fair and decent answer would be appreciated.... !!!!!