Vodacom to Vodacom Voice Bundle Cheating System

@17:25, I went on to Vodacom with the hope to buy an open line voice bundles. I selected 30 days-> Option 2 . 1800 VC min (60 min daily) - for R179. Before I could confirm the selection, I had already received an SMS from Vodacom that my daily 60 minutes voice bundle has been provisioned. I selected cancel not confirm. Went back checked balanced and indeed Vodacom has deducted.

I called the call centre, spoke to a nice lady by the name Buhlebemvelo Khumalo, what added to my frustration though is that Vodacom was sticking to their guns that I confirmed when I clearly did not. I further asked that no it must looked into we cannot leave it hanging with the expectation and the assumption that I have confirmed this transaction because I didn't. All I asked was that someone has to investigate because from this only vodacom is benefiting reason I changed my mind not to confirm was that it was not an open line voice bundles.

Instead I was treated like a ****, someone who just want his airtime back which Vodacom cannot do. It is early with Vodacom in this contract but I regret already I am not sure how can we do your "Further together" if you treat us like idiots.

Thank you.