1 reviews | Active since Oct 2018

04 Jul 2022, 13:12

Vodacom to useless for words

Vodacom never ceases to amaze me how useless and inept they are. I wrote a review 05/01/2022, about international roaming being removed from my phone. Vodacom rep**** 11/01/2022 apologising, and from there reply, A REVERSAL ORDER WILL BE COMPLETED END OF JAN 2022. I was due to fly to England at the end of June 2022, so I decided to call the wife in England to see if I could make international calls, and what due you know it worked. Now shoot forward to 30/06/2022 I land at Heathrow, and I need to call Executive travel to come and pick me up. What do you know no F%#@:=G roaming on my phone, talk about P@##£&D off, stuck in Heathrow no phone or data facility on my phone. Luckily a kind gentleman let me use is phone. This as now being going on for four years we’re I try to get international roaming for while I’m overseas, and this is how long more than useless Vodacom as being stuffing up. I’m now stuck in England with no access to my business or personal bank accounts, because my phone is linked to those accounts for authorisation on payments. I PERSONALLY DON’T KNOW WHAT IS SO DIFFICULT OR IS IT BECAUSE IT’S AFRICA? The above post is from July 1st 2022, Vodacom rep**** and aske for my mobile number, which i sent to them, it is now gone mid-day 4th July, i still have no connectivity on my phone, i still can`t access my business accounts, and I`ve got a SARS payment due in two days, which if i miss i will end up being fined & having to pay penalties. I`ve had this same number with Vodacom since 1995, i don`t think it will be for much longer. VODACOM ARE JUST TO F%#K$£G USELESS FOR WORDS. STILL WAITING

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Replies (2)
Vodacom
Vodacom's reply04 Jul 2022, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update06 Jul 2022, 09:41
Reviewer Update
I have now been in England for six days, Vodacom have still not resolved my problem of no international roaming, I can’t do any banking in connection with my business, as I can’t authorise any payments, I have to make a PAYE payment to SARS by the latest tomorrow otherwise I face fines and penalties. Everything Vodacom as asked me for I have given them, but they can’t give me the service I require, as I stated previously Vodacom are F@#K#@G USELESS