Vodacom *********** to update Details

I am writing to formally lodge a complaint regarding an ongoing issue with my fibre account that has persisted since October last year.

Despite providing updated banking details monthly, these changes have not been implemented on their system. As a result, the debit order has consistently failed each month. This has led to repeated and unnecessary disconnections of our fibre service, causing significant inconvenience and disruption.

This matter has now been ongoing for several months without resolution, which is unacceptable. It is extremely frustrating to experience continuous service interruptions due to an administrative issue that should have been resolved promptly.

I request the following actions with urgency:

Immediate update and confirmation of my correct banking details on your system Reinstatement of my fibre service without further interruptions Confirmation that future debit orders will be processed correctly Feedback on why this issue has not been resolved since October Please treat this matter as urgent. If it is not resolved promptly, I will have no choice but to escalate the complaint further.

Kindly confirm receipt of this complaint and provide feedback on the steps being taken to resolve the issue.