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Navitha B

1 reviews | Active since Feb 2013

07 Nov 2019, 16:22

Vodacom to send instructions to all 3 bureaus

Good day,

I took out a cellphone contract with Vodacom in 2007, I called the Vodacom call center on 082135 in Oct 2019 and I was told that the account was settled and closed. I also received a settlement letter. The settlement letter confirms that the credit bureau would be updated in 7 days.

I paid for credit checks with XDS, Experian and Transunion today and I can confirm that I am still listed with Vodacom on all credit bureaus. This leads me to believe that the instruction was not sent to the bureaus. I now need to apply for a home loan and I am inconvenienced. Can someone please assist?

Vodacom Account Number : I***-8

My name is : Navitha Baulraj

My Contact number is ***

My email is ***

Thanks

0
Replies (3)
Vodacom
Vodacom's reply08 Nov 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
NB
Navitha B's update11 Nov 2019, 14:56
Reviewer Update
Good day,

Trust you are well.

Please can you assist with feedback for my query?

Thank you

Navitha Baulraj

Good day,

I took out a cellphone contract with Vodacom in 2007, I called the Vodacom call center on 082135 in Oct 2019 and I was told that the account was settled and closed. I also received a settlement letter. The settlement letter confirms that the credit bureau would be updated in 7 days.

I paid for credit checks with XDS, Experian and Transunion today and I can confirm that I am still listed with Vodacom on all credit bureaus. This leads me to believe that the instruction was not sent to the bureaus. I now need to apply for a home loan and I am inconvenienced. Can someone please assist?

Vodacom Account Number : I**********-8

My name is : Navitha Baulraj

My Contact number is **********

My email is ***********

Thanks


NB
Navitha B's update13 Nov 2019, 13:22
Reviewer Update
Good day,

Please provide feedback asap?

Thanks